New support page powered by Zendesk

Our new support page can be found on, where our customers can read FAQ articles, watch our tutorial videos, or ask for support by submitting a request.

Customers can find solutions to common problems in our FAQ articles section on their own, or they can submit their questions for our support team. There is also an option for creating an account, which enables the customer to follow and view details of all the requests they submitted directly from our support site, as well as update their requests if needed.

Figure 1. Submit a request and Sign In options on our site

When you sign in, simply click on your profile and choose “my activities”, as shown in Figure 2.

Figure 2. Click on My activities to view all submitted requests

Now, all of your previous requests are listed on the page as seen in Figure 3, and you can click on any of them for an update. This way, there is no need to send multiple emails for the same request.

Figure 3. A list of submitted requests when signed in

The transition to using Zendesk as our Customer Service Software also benefits our support team. Now, customer support interactions are all in one place, which makes it easier and faster to resolve any issues.

Dive4Life is online, open-source and free

The rapid spread of Covid-19 has disrupted health centers around the planet by increased demand for systems that help critical patients’ oxygen supply – ventilators. In addition to being relatively expensive, hospital ventilators are hard to obtain on the market and replacement parts for existing ventilators could not be acquired. For this reason, we voluntarily developed Dive4Life, a modification of full-face snorkeling masks solution which can be applied in hospital conditions. They are already in use and it really made us proud to see the satisfaction of the employees at the Military Medical Academy in Belgrade after we delivered first masks.

Why Dive4Life is so beneficial? In the absence of ventilators and in order to reduce the costs, the solution is modification of commercial snorkeling masks that cover the entire face, with the help of a 3D printed extensions that is attached to the mask instead of a standard factory blower. Such masks could be used as:

  • Substitute for ventilators, by directly connecting it to a source of oxygen in hospitals;
  • A replacement part for existing ventilators, so-called balloon;
  • Protection for the medical staff.

Because of all this, we want to announce that this solution is completely open-source, free and that it could be downloaded quickly.

It is important to note that 3D printing method does not justify mass production at this time, and fine tuning of the extension is possible along the way. The extension can be printed in environmentally friendly non-toxic PLA biodegradable plastic and disinfected with ethanol, while the mask itself can be sterilized by autoclave process or disinfected with ethanol or a mix of water and bleach. The available system is significantly cheaperthan existing medical devices, it is easier to procure the necessary parts and it can be available in a very short time for a large number of patients and medical professionals.

We made this small effort of help because we believe in the key role that medical workers play in all attempts to stop the pandemic, not just in Serbia, but all around the world. Yet the pandemic is not just about doctors, it is about all of us. Only with joint efforts we can defeat it. Please stay responsible, keep the distance, and wear a mask.

All opensource files are free and could be downloaded HERE.

How to use SMARTFONES and stay safe from COVID-19

We are all already aware of how important it is to remain responsible during a pandemic, especially in the period of transition to our daily routines. So, if you are planning to start, or get back to using SMARTFONES for research purposes, in the laboratory, or at home, it is very important that you follow the following steps after using SMARTFONES in order to prevent the spread of the coronavirus:

  1. Always wear gloves.
  2. Carefully remove SMARTFONES behind or above your head.
  3. Use tweezers to remove used sponges. If you want to reuse the same sponges, make sure that you keep them in a personalized cup.
  4. Clean all the leather surfaces on the ear cups and frame with cotton pads and alcohol
  5. Pack your SMARTFONES and Smarting device in the box. Now, they are safe to be used by someone else.

For more detailed explanation please watch the video below.

Stay safe.